Where Is My Order (WISMO) AI Responder

WISMO ('Where Is My Order') questions are usually the single most common support ticket type, and answering each one manually — look up the order, find the tracking number, write a reply — adds up to hours of repetitive work every week. This automation uses AI to classify each new support ticket as a WISMO question, looks up the live tracking status for orders that qualify, and sends an automatic reply with the current status — freeing your support team to focus on the tickets that actually need a human.

Who it's for: E-commerce sellers who want order-status questions answered instantly, day or night, without tying up support staff

What you get

A ready-to-import n8n automation workflow (JSON file) delivered digitally after purchase, plus setup guidance built right into the workflow file as documentation notes.

Setup

Connect the webhook to your support-ticket source (helpdesk or contact-form webhook). Connect an OpenAI credential for the WISMO classification step, wire the HTTP Request node to your shipping/tracking provider's API, and connect a Gmail (or helpdesk) credential to send the automatic reply.

Credentials & APIs needed

OpenAI API credential (for ticket classification), shipping/tracking provider API credential (for live status lookup), and a Gmail/SMTP or helpdesk credential for sending the reply.

Part of the D-mim Automation catalog — browse the full library at https://dynamic.dmimautomation.com