Slack to Linear AI Support Ticketing Automation

This n8n workflow builds an automated customer support ticketing pipeline that collects support requests from Slack and uses AI to convert them into well-structured tickets in Linear automatically. Running on a schedule, it aggregates messages, applies structured output parsing to extract the key details of each request, and creates properly formatted Linear tickets without any manual copy-pasting between tools. It's built for support and engineering teams that use Slack for customer communication but Linear for issue tracking, closing the gap between the two without extra admin work. The result is a smoother support workflow where nothing gets lost between a customer's Slack message and an actionable engineering ticket.

Category: Customer Support