Complaint Escalation Router — TikTok Shop Automation

Not every customer message needs the same urgency, but sorting the genuinely serious complaints from routine questions usually falls on whoever reads the inbox first. This workflow triggers on new customer messages, uses AI to classify severity, filters out only the ones that actually need escalation, and routes those into a dedicated review queue in Google Sheets — so urgent complaints never sit behind routine ones.

Delivered as a ready-to-import n8n workflow file. After purchase, download your workflow file from dynamic.dmimautomation.com and import it directly into your n8n instance.

Category: E-commerce — TikTok Shop (Customer Service)